IT Administrator

  • BayWa r.e.
  • 79-81 Coppin Street, 3121, Richmond, Australia
  • IT
  • Fulltime
  • Published: 2021-03-23
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Introduction:

BayWa r.e. is a growth-driven multinational headquartered in Germany. We operate in 27 countries with 2400 employees.  We are leaders in the renewable energy sector, active in offshore and onshore wind, solar, storage, hydrogen, and bioenergy.   
 
At BayWa r.e. we are ambitious, reliable, we succeed as a team and inspire others.
 
Our Australian offices are in Melbourne, Sydney, and regional centres. We have an established team of highly skilled and dedicated professionals growing our business, developing, constructing, and operating our renewable generation portfolio.
 
We succeed as a high-performance team through respectful collaboration, continuous learning, and innovation. Our culture is supportive and actively promotes flexibility, wellbeing, and work-life balance.

Your tasks:

Purpose
To provide 1st and 2nd level technical support to staff across APAC and Australia region and be the IT contact for the responsible region.  Interface with IT team in German head office and APAC;
  • Managing mobile telecommunications devices
  • Ensuring appropriate setup for all IT equipment in BayWa offices and remote work environments including internet connection, software and hardware
  • Support and administration of IT hardware in the customer area. These include servers, PC / laptop, mobile telecommunications devices, videoconferencing equipment, printers and other peripherals
  • New account setup and IT onboarding/offboarding of team members
  • Advising on appropriate hardware and software to support the business
  • Procurement of IT equipment for Australian and APAC as required
  • Configuring firewall, routing and switching to maximise network efficiency and security concerning network performance
  • Ensuring appropriate backup and security systems are in place to support BayWa’s business goals
  • IT support for software and hardware
  • Dispatching and tracking of incidents and service requests
  • Processing of incoming service requests and incidents
  • Communication with internal end customers and external service providers
  • Coordination of external service providers
  • Exchange of information about disruptive processing within IT
  • Support of other teams in the execution of administrative tasks as well as IT projects
  • Acquisition of new tasks from the Technical Back Office
  • Creation of documentation for IT processes
  • Manage and track local IT inventory and assets in Australia and APAC region
  • Travel to regional offices in responsible region as required

Your profile:

Technical Requirements and Qualifications
  • Previous experience of all-round IT user and infrastructure support
  • Strong Microsoft client operating systems expertise and troubleshooting skills
  • Expertise with current IT-hardware and APPLE mobile devices
  • Experience in hybrid Microsoft envrionment
  • Excellent knowledge of the Microsoft software landscape with following priorities: Azure; Office365, Active Directory, Exchange and mobile device management
  • Experience in dealing with user-rights and -management as well as with ticket systems
  • Knowledge in the field of network technologies (TCP/IP, router, switch, firewall and VPN)
  • Relevant certifications such as MCSE, MCSD, CCNA, etc. an added advantage
Competencies
  • Strong interest in making energy better by being member of our multicultural, international and innovative team
  • Excellent English communication skills: written, verbal, listening and follow up;
    German and other languages an advantage
  • Very good communication skills and a solution- and service-based approach to work
  • Proactive, independent working style and a high ability to work in a team
  • Willingness to perform and learn as well as reliability and punctuality
Behavioural
  • Take initiative and drive for results
  • Think analytically & act solution-oriented
  • Strive for continuous improvement & learning
  • Communicate clearly & openly
  • Interact in a friendly and respectful manner
  • Use digital tools to increase collaboration and productivity
  • Focus on your customers’ needs
  • Use expertise & experience effectively
  • Welcome change as an opportunity & boost innovation
  • Motivate yourself and others to achieve best performance
  • Drive Sustainability
  • Act responsible & be trustworthy

Why you should join our team:
  • You want to make a positive contribution to our planet and use your knowledge to set new standards in Renewable Energy.  We are the ideal employer for all who want to make a difference and drive innovation for a sustainable future.
  • We provide a flexible working environment so that you can maintain a positive work-life balance.
  • You will be part of the BayWa group, a family of globally successful businesses with revenues of EUR 17.1 billion
 
Having a diverse workforce is important to us and we actively encourage applications from people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.


 

Your contact

We look forward to your application! 

If you have any questions about the job offer, please get in contact with us.
  • Desiree Kisnorbo
  • People and Culture Manager
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