Head of Customer Service Department - Back Office (m/f/x)

  • Wemperhardt
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BayWa r.e. Solar Systems S.à r.l. is a leading solar trading company for the Benelux markets. With the help of local sales staff and a dynamic and multilingual team, the company focuses on supporting local installers from planning to installation. The company has its own warehouses in Hosingen (LU) and Bergen Op Zoom (NL) as well as external warehouses in Eynatten and Stekene (BE), placing it in an ideal position to supply these markets quickly and effectively. 

Due to our dynamic growth, we are expanding our team in Wemperhardt and are currently looking for a Head of Customer Service Department - Back Office (m/f/x):

Your tasks

  • Management of a 10-person team responsible for the care and support of our customers (business-to-business)
  • Supervising the areas of order processing and complaint management
  • Supporting the team in all matters relating to customer care
  • Optimising and monitoring the cooperation with the field staff
  • Creation and optimisation of internal processes and procedures
  • In charge of the continuous development of the team members
  • Communication with the various heads of department and the management with the aim of achieving the company's goals across departments

Your profile

  • Professional experience of at least 5 years in a similar function
  • A first professional experience and/or knowledge in the field of renewable energies is an advantage
  • Very good team leadership skills are a prerequisite
  • Very good knowledge of German, English and Dutch (written and spoken), a good knowledge of French would be an advantage
  • Comfortable with MS Office applications
  • Strong customer orientation, good communication skills and conscientiousness in performing all your tasks

Your benefits

We offer exciting activities in a professional team. In addition, our internationally oriented company offers you good prospects for the future. As an expanding provider in the field of renewable energies, we create the opportunity for professional and personal development. A friendly and collegial working environment is a natural part of our corporate culture. In the BayWa r.e. network, you benefit from flat hierarchies with short, fast decision-making paths. The connection to BayWa AG offers the security and development opportunities you would expect from a large corporation.


Your contact

We look forward to your application! 

If you have any questions about the job offer, please get in contact with us.

You will find detailed information about our location at

  • Ms. Valeria Bono
  • Executive Assistant
  • +352 27 80 28 64
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